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Please provide the details of your complaint below*
We’re sorry that your experience did not meet expectations. Your feedback is important to us, and we will investigate your complaint in accordance with our Complaints Policy.
In most cases, we aim to resolve complaints within 2 working days. However, depending on the nature and complexity of the issue, it may take longer. We will keep you informed throughout the process and will ensure a resolution is provided within 10 working days.
Select your course subject*
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Trusts (Trust Management and Administration)
Estates (Estate Planning and Administration)
Accounting
Tax and Compliance
Companies, Foundations and Partnerships
Family Business
Mental Capacity and Vulnerable Clients
Select your Trusts (Trust Management and Administration) course*
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STEP Certificate in International Trust Management
STEP Advanced Certificate in the Administration of Trusts (England and Wales)
STEP Advanced Certificate in Trusts : Law and Practice (International)
STEP Advanced Certificate in Trusts : Law and Practice (Scotland)
STEP Advanced Certificate in Trustees' Duties Investment and Management of the Trust Fund (International)
STEP Advanced Certificate in Trust Disputes
STEP Certificate for Financial Services - Trusts and Estate Planning
STEP Certificate in Trusts and Estates (England and Wales)
STEP Professional Postgraduate Diploma in Private Wealth Advice
Other
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Contentious Estates CPD
STEP Advanced Certificate in the Administration of Estates (England and Wales)
STEP Advanced Certificate in Will Preparation (England and Wales)
STEP Advanced Certificate in Wills and Executries Law and Practice (Scotland)
STEP Advanced Certificate in Cross-Border Estates
STEP Certificate for Financial Services - Trusts and Estate Planning
STEP Certificate in Trusts and Estates (England and Wales)
STEP Professional Postgraduate Diploma in Private Wealth Advice
Digital Assets
Other
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STEP Advanced Certificate in Trust and Estate Accounting (England and Wales)
STEP Advanced Certificate in Trust and Executry Accounting (Scotland)
STEP Professional Postgraduate Diploma in Private Wealth Advice
Other
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Automatic Exchange of Information
STEP Certificate in Anti-Money Laundering
STEP Advanced Certificate in the Taxation of Trusts and Estates (England and Wales)
STEP Advanced Certificate in the Taxation of Trusts and Estates (Scotland)
STEP Advanced Certificate in the Principles of International Taxation, AML and Compliance (International)
STEP Advanced Certificate in UK Tax for International Clients
STEP Professional Postgraduate Diploma in Private Wealth Advice
Other
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STEP Advanced Certificate in Company Law and Practice (International)
STEP Professional Postgraduate Diploma in Private Wealth Advice
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STEP Advanced Certificate in Family Business Governance
STEP Advanced Certificate in Advising the Family Business
STEP Professional Postgraduate Diploma in Private Wealth Advice
Other
Select your Mental Capacity and Vulnerable Clients course*
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STEP Advanced Certificate in Advising Vulnerable Clients (England and Wales)
STEP Professional Postgraduate Diploma in Private Wealth Advice
Other
TQ Query response *
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Yes
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